✨ Karta automates support for Zomato ground Ops via Smartstaff.
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Best in class AI agents for a delightful customer experience

Resolve queries faster, reduce costs, and scale support effortlessly

Karta AI Chat Interface

Redefining CX with

Intelligent and Empathetic automation

80%+
Automation

Ticket resolution without human intervention

4.5+
CSAT Score

Customer satisfaction ratings

60%+
Cost Reduction

First response time improvement

1 month
ROI

Return on investment timeline

Full-Stack AI for Customer Support

All the capabilities you expect from a modern AI customer experience platform

30+ languages

Interact naturally in over 30 languages with cultural context understanding.

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Across channels

Voice
Whatsapp
Chat
Email

Channel integrations

40+ Easy Integrations

Quick deployment with your existing tools and workflows

Integration 1Salesforcelogo

Multimodal

Understands and processes uploaded images, documents, and contextual information.

Multimodal interface

Self Learning

Remembers and learns from the past conversations.

Knowledge graph

Memory

Remembers and learns from the past conversations.

Memory visualization

Complete CX transformation

From automated support to revenue generation - everything you need for exceptional customer experience

Support automation with human experience

80%+ tickets solved with Zero human intervention
Learns from past tickets and your internal knowledge base
Near zero hallucinations
Contextual understanding and empathy
Support automation interface

Agent assistance

Instant replies with AI-suggested responses to boost speed
Consistent, accurate answers from a trusted knowledge base
Faster onboarding with AI guiding agents step by step
Agent assistance interface

Conversation Audit & Insights

Auto-audit conversations to spot top issues without manual tagging
Boost agent performance by analyzing tone, accuracy, and patterns
Fuel product improvements with insights from real customer conversations
Conversation audit dashboard

Cost → Revenue

Coming soon
Increase retention by resolving issues and building customer trust
Unlock revenue through contextual upsell and cross-sell in support
Fuel growth by turning support insights into product improvements
Revenue generation dashboard
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The Karta advantage

A dynamic AI model cluster that blends 30+ foundation, domain, and fine-tuned models.

Model 1Model 2Model 2Model 3
+15 others

Dynamic
Multi-Model Routing

Tasks are routed to the best-fit model in real time—balancing accuracy, cost, and speed.

Dynamic routing

Resilient & Cost-Efficient Architecture

Fallbacks and lightweight models ensure uptime, faster responses, and lower costs.

Architecture diagram

Agent-
Specific Optimization

Each agent uses a custom-tuned model stack for peak task performance.

Architecture diagram

Exceed every customer’s expectation with Karta

Build an AI Customer Support Representative in minutes

80%+
Automation
4.5+
CSAT Score
60%+
Cost Reduction