Privacy Policy
Effective Date: 4-Apr-2025
Dreamzest Technology Pvt. Ltd., operating under the name Karta ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your Personal Data when you interact with our websites, products, and services—including any sites linked to this policy.
By using our services or interacting with us, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our websites or services.
1. Scope and Role
This Privacy Policy applies to:
- Visitors interacting with our website(s)
- Users accessing our products and services
- Customers configuring and deploying our AI-based automation and customer support tools
When Karta processes data on behalf of its customers via the Service, we act as a Data Processor.
Our customers act as Data Controllers and are responsible for compliance with applicable data protection laws.
2. Information We Collect
a. Information You Provide:
We collect Personal Data when you:
- Fill out forms on our websites (e.g., subscribing, contacting support)
- Register for an account
- Configure the Service or submit files, prompts, or data
- Subscribe to paid services billing information Personal Data may include:
- Name, email address, job title, company name
- Files, images, and documents uploaded via the platform
- Payment and billing information (handled securely by a third-party provider)
b.Usage Data
- We collect data related to your interaction with our Service:
- Activity logs, diagnostics, performance data
- IP address, browser, OS, device information
- Usage patterns for security and feature improvement
c. Prompts and Output
- We collect prompts submitted by users and the generated outputs. These may include Personal Data if provided.
- We may use de-identified versions of this data to improve our systems.
- Customers retain the right to revoke consent or request deletion.
3. Use of Personal Data
We use collected data to:
- Provide, operate, and maintain our Service
- Process payments and subscriptions
- Improve platform functionality and AI performance
- Communicate updates, support information, or offers
- Enforce contractual obligations and respond to legal requests
- Prevent fraud and ensure service integrity
We do not sell Personal Data to third parties. Data may be shared only with vendors or service
providers involved in delivering our Service, under confidentiality obligations.
We may use anonymized or aggregated data for research, analytics, or lawful business purposes.
4. How We Share Personal Data
Your Personal Data may be shared in the following cases:
- With third-party service providers (e.g., cloud hosting, payment processors)
- To comply with legal obligations (e.g., subpoenas, court orders)
- In connection with a merger, acquisition, or sale of assets
- With your consent or at your direction
- To protect the rights, property, or safety of Karta or others
A list of subprocessors and third-party vendors can be requested by contacting us.
5. International Transfers
We may transfer your data to and process it in countries outside your jurisdiction, including the United States.
These countries may not have equivalent data protection laws.
By using our Service, you consent to such transfers in accordance with this Privacy Policy.
6. Data Retention
We retain Personal Data as long as needed to:
- Fulfill service obligations
- Meet legal and regulatory requirements
- Resolve disputess
- Enforce agreements
Customer and user data is deleted within 30–60 days following termination or a valid deletion request, unless legally required to retain it longer.
7. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your data.
While no method is 100% secure, we take all reasonable steps to prevent unauthorized access, disclosure, or misuse.
8. Your Rights and Choices
You have rights under applicable privacy laws to:
- Access, update, or correct your Personal Data
- Request deletion of your data
- Withdraw consent for specific processing
- Opt out of marketing communications
To exercise these rights, contact us at vijay@karta.ai. We will verify your request and respond in accordance with applicable law.
9. Cookies and Tracking
We use cookies and similar technologies for:
- Improving site functionality
- Analyzing usage patterns
- Associating visits with marketing profiles (via service providers)
You can manage cookie preferences through your browser settings or opt out of third-party tracking via the provider’s privacy tools.